How do I claim my Iberia refund?

How do I claim my Iberia refund? How do I claim my Iberia refund? How do I claim my Iberia refund? How do I claim my Iberia refund?

Source: https://success.alienvault.com/s/question/0D53q0000BtMpUHCQ0/supporguide-how-do-i-claim-my-iberia-refund-full-refund-faqs-gents-live